18 x 9 x 12 Stainless Steel Plate, 304 SS, 11 Gauge

The product in question seems to be custom stainless steel sheets, likely for a shower drain application. However, the customer service response lacks a professional touch. The company offers custom sizes, but the cuts may not be blemish-free, and the surface may not be entirely smooth. When asked about the food-grade quality, the response indicates that the sheets are not smooth and have been roughly cut from a plasma cutter, so they may not be suitable for heating to 500 degrees with a salt block on top. The responses also appear abrupt, lacking detail and Consideration for the customer's needs. Overall, the customer experience seems subpar due to the lack of information and professionalism in the responses.