Question : What is the printing speed of this printer?
Answer : The printer has a fast printing speed, thanks to the Rip10.3 software.
Question : What materials can the A3 standard suction platform absorb?
Answer : The A3 standard suction platform of the printer can absorb AB film, sheet, paper, flat leather, etc.
Question : What type of ink supply does the printer use?
Answer : The printer uses CISS method of ink supply.
Question : Can the printer run on Windows 10 or 11?
Answer : Yes, the printer software is compatible with Windows 7-11 operating systems. If you have any further questions, please feel free to contact us.
Question : Does the printer come with ink?
Answer : Yes, the printer comes with UV ink.
Question : Where can I buy additional ink and film? What kind of printer should I buy?
Answer : This is a UV printing machine, so no film is needed. The machine comes with five colors of UV ink. Additional ink can be ordered from us. This machine can print on the surface of PVC phone cases, glass bottles, plastic, metal, wood, and other materials except clothes. If you have any other questions, please feel free to contact us.
Question : Why does the paper feed light turn on and display an error message that the printer is out of paper?
Answer : We are not sure about your machine model. However, please check the back power button, turn it on, and delete all printing tasks on your computer. After that, pull out the printing tray and restart the machine. If it does not work, please send us more details, and our technician will assist you.
Question : Can the printer print on stainless steel tumblers?
Answer : It can print on cylindrical metal cups coated with metal coating. Please provide us with pictures and size data of your stainless steel tumblers. Thank you.
Question : Can it print on vinyl to make stickers?
Answer : This product has DTF printing function, which means it can print on transfer paper. You can see whether it is the sticker effect you want. If you have more needs, please contact our service email for more details.
Question : Does it work with Corel draw?
Answer : Yes, you can use drawing software such as Corel draw or PS to design the pattern you want to print, and then copy the picture to the printing software on the computer to print.
Question : What about tech service in Mexico?
Answer : We currently do not have a physical store or service in Mexico, but we can provide remote services to customers through remote control software to demonstrate the operation or solve any problems. Thank you.