Question : What is the maximum tree height the stand can accommodate?
Answer : The stand can accommodate up to 12-foot trees.
Question : Is the stand stable enough for a 12-foot tree?
Answer : Yes, the 18 lb base provides stability for 12-foot trees.
Question : Does the stand require any additional tools for set up?
Answer : No, the patented foot pedal ratchet ensures quick and easy 1-foot set up out of the box.
Question : Is this a new tree stand, guaranteed?
Answer : Ours was new and sealed in the box when we received it
Question : Can it be used for a live tree outdoors? Is it durable against wind?
Answer : It's very durable and stable and can be used outdoors. Whether it can withstand wind is uncertain.
Question : Is it okay to use the xx-large (deluxe) on trees that are only about 5 feet?
Answer : There shouldn't be any issue. Users have successfully used the large genie on an 8 ft tree without problems.
Question : Foot pedal is stuck in upright position, little square red button won't pop out, sliding the red levers to the unlocked position does nothing. ???
Answer : Some customers have experienced the same issue with the unlocking mechanism. It is recommended to return the product.
Question : Help! The foot pedal is stuck in a vertical position and we can't get the tree out. Any suggestions?
Answer : Make sure that the foot pedal is unlocked and there is nothing blocking the lock from disengaging.
Question : Has this stand stood the test of time? Asking those who bought this 2-4 years ago.
Answer : Yes, it has held up well over the years without any issues.
Question : Is it possible to order a replacement level indicator?
Answer : It is unsure, but alternatives like using a piece of cork or anything that floats can be considered.
Question : What extra features does the deluxe version have?
Answer : The deluxe version can hold more water and provides stability for larger trees.
Question : Is this up to 12 ft or just fits 12 ft trees? Will it fit all 6 to 8 ft trees as well?
Answer : The stand has an adjustable mechanism to fit up to a 12' tree trunk diameter. Smaller trees can also fit.
Question : Would a curious child be able to release the jaws, making the tree fall over? Is there any protection from this?
Answer : Engaging the locking mechanism makes it difficult for a small child to release the jaws. It requires more force and is unlikely to be done by a curious child.